All three vets are terrific. Vanderhoof, Sloan, and Dawson give top-notch care to our dog. (Sloan is our favorite!)\r
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The back of the clinic staff -- vet techs -- are wonderful. They're caring, concerned, empathic, and good.\r
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Here are the two problems: \r
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1. The behind-the-counter staff are just the opposite. They're seemingly unconcerned, and at times, actually impatient with customers. On one visit, I walked up to the counter and after a few minutes, had to ask if anyone could help me.\r
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Sure they're probably poorly paid, but a smile, a positive attitude ("hey, we're glad to see you,") and even a phony display of interest would go a long way. \r
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2. The other issue is a problem at every vet's office -- they're expensive, and I know they have lots of overhead, and blah, blah, but I sometimes feel like I'm being gouged to help put their kids through college.\r
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I'm giving five stars because, overall, I strongly recommend Vanderhoof and his vets; just be prepared not to feel welcom
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