I have been a loyal customer and maintained a service contract for 20 years at 3 different residences. However, on 7/3/10 my opinion changed and I will not recommend these folks. My furnace froze up and I had three different guys come out all with different analyses. The last tech told me their sales guy needed to come out to analyze resolution. I called the service manager and asked why sales not service was to resolve.They had no interest in resolve but in selling me a new $10,000 plus unit. It was like the bad radio commercial about the tech who drileld the hole or hid the cat toy in the unit. The sales person failed to show for 3 times prior to the arrival of the new furnace. On delivery/install day, he showed as flippant as he was on the phone only to have the wrong electrical parts and the wrong size materials delivered. Had he even come out to measure and see the finished basement he could have prevented another timely mistake and the techs could have at least installed the new
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