I have used EL for the past 18 yrs with no complaint until now. I borded my 18 year old cat for a week in June. I paid for her to be groomed. They did NOT groom her. I asked why and all they said was "don't know." I asked that she be kept in an upper cage by the window. They put her in a low cage next to the door with a fan blowing on her. Dr. Alice Martin was nasty & rude to me. I will never go back.
more