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Unprofessional staff; does not reflect well on franchise - Review by citysearch c | The Lion & Rose British Restaurant & Pub

The Lion & Rose British Restaurant & Pub

Claim

Unprofessional staff; does not reflect well on franchise 7/15/2010

The Lion & Rose located in the Forum (Selma, TX) is comparable to other locations of the franchise: pleasant atmosphere, good food selection, and a diverse bar selection appropriate to its theme. Generally, the cost is slighty high, so it is not the first choice if budget is a concern.\r \r After several visits, the general service by the waitstaff has varied from notably good to questionable. But overall, the quality of service generally declined over subsequent visits.\r \r However, conduct by some members of the waitstaff is unprofessional: my party overheard one of the servers talk poorly about one group of patrons of the establishment to other customers. I and other members of my party found the behavior distasteful.\r \r I would strongly recommend against patronizing this particular location for the declining service quality and the unprofessional behavior shown by some members of the waitstaff.\r \r This experience has not occured during visits to other Lion & Rose locations. So far, the other 3 locations have provided overall positive dining experiences. I would highly recommend patronizing the Broadway, Sonterra, or Blanco locations instead of the Forum location. Pros: Consistent food quality; pleasant atmosphere Cons: Unprofessional behavior by staff more
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