Our love for Biscuits began 4 months ago when my then 8 month old rescue pit bull mix, Archie and I were in desperate need. After only having him for 2 separation anxiety filled days, myself and my neighbors were at the end of our rope. I made a desperate phone call to Biscuits after a referral from a friend one early morning before work. The customer care rep was extremely welcoming and helpful and set up day care for him on the spot. A saviour! Less than an hour later we trotted down to Biscuits, so thankful to finally have a solution to his incessant barking & crying. As soon as I walked in, the manager, John already knew exactly who we were. He gave me a huge hug and more importantly, such peace of mind that Archie was in the right spot. And was he! John immediately took me on a tour of the gym including the back where the dogs rest on their ‘down time’ and gave me a full explanation of what Archie would expect during his day. He gave me such reassurance as a first time dog mom that Archie was going to be safe and taken care of. Everything was clean, organized and filled with bustling employees keeping watchful eyes on the dogs. The managers and trainers have given me such great advice from feeding to destructive chewing to dog psychology. My biggest hurdle with Archie was his separation anxiety issues. After being in a daily routine where he was socialized, playing with other dogs and humans, he calmed. After only a couple of weeks I was able to leave my apartment without any barking issues from Archie. It also helped that he was so tired every night, he would fall dead asleep directly after dinner.
I also enrolled Archie in Basic Manners & Obedience training class and was very happy with the outcome. I found that Archie really loved learning and was quite the athlete. So much so, I also set him up for an agility class while he was being boarded, which he LOVED! They even made a video for me to watch.
Having a veterinarian on staff is also such a blessing. There have been a couple of occasions where Archie’s ‘spirit has gotten the better of him’, as manager Sean so eloquently put it, and he was the recipient of some puncture wounds. As a rambunctious pup, he sometimes has trouble understanding how annoying he can be, especially to older dogs. Archie never skipped a beat, but the staff’s reaction was always swift with phone calls to every one of my contact lines with a full report. Better yet, the vet fee would only by $50-$60 and I would go home with a full course of antibiotics and instructions. At any vet office that would be at LEAST double.
The dog walkers are also very conscientious. I get daily notes as to what happened on Archie’s walk. They also help to try to scoop up whatever destruction Archie might have done to shoes or mail or whatever was on the counter while he was alone. And the best part is, the p.m. walker always leave the end table light on for Archie so he doesn’t have to be home alone in the dark.
He is now such a healthy, happy dog and I have Biscuits & Bath to help thank for that! I really believe there is a mutual affection between Archie and the staff. I look forward to coming in and seeing the energetic and caring staff, who I consider to be friends. As a trained professional with a pre-vet degree, I know that he is in great care. It is truly his home away from home! One of the best decisions I ever made!
Pros: loving care, trained staff, one stop shop
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