They have a strict no returns policy, which benefits them especially when the staff is incompetent.
I purchased a pedal for my sewing machine with the help of a salesperson. I tried for weeks to get the pedal to work, without success. When I tried to return the pedal because it didn't ever work, I was told by the salesperson that he couldn't give me anything for it because of their policy. Essentially, I gave that store $40 for poor customer service.
I will never go there again and recommend that anyone that needs sewing machine repair go somewhere else.
Cons: strict 'no returns' policy - even if mistake isn't customers
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