We will start by saying that the main goal of Keep Moving is to provide the least stressful moving experience as possible. As you all know moving is very stressful, and there can be many unexpected events that occur. So we will address all of Samantha's concerns and reservations accordingly to let you here our side of this story. We will start with the bid, Samantha informed US (Patti, and Derik) Several times that we were around $400 (not $600) more than other bids. Even with this she still felt more comfortable with us due to our professionalism and her comfort level. With that said we were the only company to offer her a free in home estimate at her current residence in Kempner Tx (over 60 miles form Austin). So therefore we are probably the only company that could offer an accurate quote. (Move total wound up being over $200 less than original estimate!). We pride ourselves in being the best, most honest, and upfront moving company around, not being the cheapest. In Samantha's defense about the second fuel charge she is correct we did not discuss the possibility in needing to make a second trip. This was a mistake on our part we failed to mention the size and capacity of the truck (36' enclosed gooseneck moving trailer. one of the largest in Austin) and should have discussed the possibility of a second trip. But after management was informed that the possibility of an additional fuel/Mileage was not discussed the charges were completely waived. As far as the truck breaking down, as you all know things like this happen. Samantha's Truck actually broke down as well that day. (Late model Ford diesel) Our ""truck"" is a late model (2003) Dodge 1 ton crew cab dually and is a $20,000+ used truck. We had installed a brand new clutch at an ASE certified mechanic only 8 days prior. We obviously had issues with it due to improper installation. We believe the situation was handled very professionally and as promptly as possible. We had another late model (2004) Chevrolet 3500 crew cab diesel dually dispatched within 1.5 hours (keep in mind we are over 60 miles away. As far as being late goes, We NEVER said we would be there between 7:30 -8am. That would mean leaving Austin at 6 am. The first day of the move was Tue 29th the guys arrived around 9:30am (Packing actually started at 10:10 according to the move contract) the packing took the exact estimated time of 8hrs. The day of the actual move was Thursday the 1st of July. If you all will recall it was POURING rain for the first half of the day. It did delay us in arriving ""on time"" and we take 100% responsibility for that and should have called that morning. On the move day we made one FULL load and only had the garage knick-knacks and a few pieces of furniture left for a second trip. The guys packed the 2nd trip waist high without using the attic at all(maybe 40% full at most) The second unload that we started at around 1 am only took us 40 min! Derik (General Manager) had Samantha Fill out a CC authorization from simply for our records (as we do on all jobs) we did not fill in an amount and said we would ""settle"" up the next day. We then calculated the move total, not including the extra fuel/ Mileage charge, and the difference in packing materials and any changes that needed to be made. The final grand total was still $200+ under the original estimate. As far as the final price goes, we did not charge for ANYTHING that was not discussed and we deducted some of the final charges. I’m not sure how they can have an issue with the final price when it was less than the original estimate. !\r
Thank you all. \r
SEE COMMENT
more