If we mess up, we fess up. I only defend us out of pride towards my staff, and the knowledge that we will do everything in our power to make guests happy in a chaotic world.\r
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If anyone brings a negative incident to our attention, we make it right and refund the cost. What an unfair slam!\r
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Peace-Love-Laughter to even the haters
Pros: Watch the smiling guests on all three floors!
Cons: Anonymous blindside by ex-employee
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