I bought a new Northtrail 21fbs at Hawley's in Hope Mills in July of 2009. I was very satisfied with the price and the way we were treated. The RV developed an electrical problem after 11 months of ownership so I tried to get a replacement part from Hawley's. I gave up after making numerous phone calls to both the service and the warranty departments. Not a single person would return my call. After checking the Heartland Website. I called Sonny's Camping Center in Duncan, SC. They were very nice and helpful and quickly replaced the part.
Pros: Helpful salesperson at time of purchase.
Cons: Horrible Service, Horrible Communication after the sale.
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