We weren't sure of what we wanted to do when we decided to redo the family room's audio and visual system. We knew we wanted the TV in a certain spot and the availability to adjust everything without a lot of work. We also wanted to be able to hide all the equipment so that we could only see the TV and mounted speakers.
Surreal Systems was able to do all of that beautifully. We had someone else build the cabinets, but Surreal Systems worked so well with the contractors it was almost painless. They made sure there was enough room for all our equipment. The whole process was pleasant and non-intrusive.
Surreal Systems also took the time to make sure everything was at the eye level we wanted based on our furniture so that we could veiw it from wherever we wanted, including the kitchen and outdoor area. They thought of those things which we did not take into account.
The people Matt has working for him are phenomenal. They understand and are respectful of your time and space. They have a very calming and down-to-earth approach. Though they are extremely professional, they do not talk over our level when explaining things. They know their customers want it done in a reasonable time and correctly so that there are no problems down the road. Surreal Systems does all of that and more.
They took so much time to make sure we understood everything. The remote we have looks so complicated, but they made it simple to understand. It is a beautiful installation. People constantly comment on how nice it looks. It is easy to see that is was professionally done, and it makes our family room very state of the art. The finished product and result is absolutely amazing.
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