I was a delegate at the NEA Convention from June 30-July 7 . I stayed at the W for 7 nights for a so called convention rate of $196.00 per night;OUTRAGEOUS. No DVD player in room as advertised as standard amenities, there was a remote, but no player. I requested a coffee maker, and was informed they did not provide coffee makers in their rooms, because complimentary coffee was served on the 2nd floor. The hotel is in a good location, very noisy and crowded because of Essence Music Festival. On July 1 paid $1,532.72 for my full stay. On checkout July 7, was astonished to learn they wanted to charge an additional $132.08. On the first night they charged a rate of $241.56, which was the incorrect rate. They could not give any plausible explanation, the young lady who checked me out said she was new. The female manager on duty could not explain the charge either. She eventually credited my account back $112.00, I will check my bank account daily. She did not offer an apology for their mistake. Make sure you check your bill daily if you plan on staying at the W.
Pros: Darryl works the garage area, delightful, helpful, pleasant.
Cons: Small room; no dresser drawers
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