I wish there was an option to rate ""0""...
My husband booked a massage for the both of us as a special treat for me. When we arrived at the Spa, the girl at the front counter asked if we had been guests there before. My husband said yes and I said it was my first time. The girl didn't even walk me around to show me where everything was. She just pointed and said, ""the women's area is back there and to the right."" So I wandered back and found my way to a locker and got my own robe and slippers. Then I asked another spa guest where everything was located. Luckily she was very nice and helped me.
Our massages were scheduled at 12:00 and I made my way to the waiting area at 11:45am. Time went ticking by and still no one came for my massage and none of the staff came to update me. By 12:20, I had to ask about the delay. The gal who was stocking the towels went to the front desk. A few minutes later, the manager shows up and says she apologized, but the masseuse didn't show up and they had no one to massage me today. She offered me a facial, but I explained my husband and I were heading out somewhere directly afterwards and I didn't bring my make up (since I wasn't there for a facial in the first place...duh!). I asked if my husband was getting a massage and she replied, ""Oh yes, he started his session at 11:55.""
I was not upset that a masseuse didn't show up (sh*t happens), I was upset over the lack of communication and customer service from all levels of staff. You pay good money to have a special day and, at the very least, you expect SOME customer service.
So I ended up getting dressed and asking the girls at the front desk if I could let my husband know they could not give me a massage. The girl replied that they did not interrupt sessions, except in emergencies. She offered to pass a note to the massage therapist right away so she could give it to my husband.
Long story short, the girl at the counter never even gave the note to the therapist. She gave my husband the note after he was finished with his massage, so she lied. My husband had no idea what was going on. When my husband explained it was supposed to be a special day for me, the manager changed her story and said that they could give me a massage right then (she lied, too - do you notice a theme here?). Too late, as I was already dressed and waiting in the car.
So my recommendation is to stay away from this place unless you want poor customer service all around. For the price of services, I also expected more from the facility itself - it is very small and basic. It's very unfortunate that I didn't read the reviews before going here. I agree with other reviewers who say the customer service is disappointing.
The Spa & Fitness Club made a terrible day for me and my husband when it was supposed to be a special one
Cons: Rude staff, awful customer service
more