Attended pop in and play today with my kids and a friend with her kids. The staff were very rude from the start. Demanding of kids with regard to rules, rather than nicely conveying/reminding kids of rules. We've been to at least 5 other Pump it Up facilities (and had 3 parties for our kids) and we have never been treated so poorly. Even our kids mentioned the bad attitude of the staff.
While I would totally recommend Pump it Up for awesome parties, I would not recommend this particular facility.
Cons: very rude staff
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