First off I got a massage and the staff member that gave me a massage did an excellent job. I would definitely recommend seeing Amanda. I also had an appointment following the massage for highlights. They made an error with booking and I had to wait an hour while the stylist finished up another customer. When I went to pay at the register, the owner asked me how my experience was and I said it was "ok." He asked me why so I told him about the hour long wait and he looked at me and said oh, and then proceeded to hand my my recipet. My time is just as precious as theirs....so instead of just saying "oh" I thought it would have been much more polite to at least offer a discount or free product or something along those lines. He made me feel as though he did not give a care that I was not super impressed with the service there.
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