Our central air unit started making a horrrible noise the Thursday before the Memorial Day weekend. I called Shipley (out of York PA) since we had work done by them before and I was very happy with their service. They were able to get a tech out that evening and he diagnosed the fan motor had died. He said he would have to do some research to see if they had a new motor or if he would have to order. I also asked him to get me some prices on a new unit (since ours was 13 years old). He promised to call me back Friday morning. After not hearing anything by mid-morning (and being concerned about getting the unit repaired before the hot holiday weekend), I called the technician and left a message requesting a call. By lunch, I had not heard anything so I called a third time. Long story short, he never called me back. I ended up taking off of work and calling around to several companies until I found Scott at AC&H Services in Carlisle. Thanks to him, we were able to get the AC unit working by the weekend. I never did hear back from Shipley, that is until I got their $181.90 bill in the mail. I've called Shipley twice to discuss the bill and each time was told I would have to speak to a manager (who was unavailable at the time) and promised a call back, which never happened. I also submitted an email through their site on June 21 and still nothing. I'm very disappointed that Shipley's service has declined so much since I last used them.
Cons: failure to followup as promissed, can't reach a manager
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