After 10 years of using Pavlov's, I am sad to say we will no longer be going there for pet care. It seems that they have grown in clientele and no longer have time to provide quality care. My most recent experience (yesterday) was taking my 13 year old husky in for a groom. They charged me a $10 fee because they said she is too hard to groom because she tends to want to bite. I replied, ""Huh? That's odd...we've been coming every other month for 10 years...she has never been charged that...she has a muzzle first sticker on her file."" Then they brought Nika out and they had cut a tumor on her and she was bleeding. When I mentioned it the girl tried to tell me they didn't do it. They wouldn't clean it either. I was obviously upset, but not being rude. When I asked for a complaint form or to have Dr. Pavlov call me, they took their time. When I asked them to speed it up, the receptionist told me to leave and that I and my pets would never be welcome at Pavlov's again. I said, ""That is not a problem, as I'm not receiving quality care. I would still like the complaint form so that someone else's pet is not harmed.""\r
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I would not recommend taking your pets to Pavlovs anymore. Sad, but as a business grows and ages sometimes it isn't as good as it was at first.
Pros: Until recently they were very good with my dogs
Cons: Seems that the office staff has turned over and is rude
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