They are a bit pricy and I am annoyed they no longer have emergency care however I feel very comfortable with the way they are with my pets. When my puppy broke her paw they were so good to her. Whenever she had to stay a few hours for her new cast to dry when one of us went in to pick her up she wasn't in a cage somewhere the receptionist had her sitting in her lap while doing her paperwork. Also when my cat was having chronic diarrhea and losing her fur they somehow figured out it was an allergic reaction to flea bites, nothing serious (and I was damn convinced she was deathly ill) and were able to solve it with a stronger flea prevention. Excellent vets, assistants and supporting staff
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