We had a bleach stain in our carpet. During our estimate, the cleaner told us it'd be easy to dye the stain after our cleaning; he even took a sample of the carpet fiber for reference. Between the estimate and cleaning, I called AT LEAST TWICE to remind him/his company about the dye. Each time, I was told he didn't have it yet, but it'd be no problem.
First, the cleaner (NOT the comapny) called me directly the morning of the cleaning to see if he could come sooner (10AM instead of 2PM). When he couldn't reach me (and didn't leave a message), he proceeded to NOT SHOW UP or call again. When I called (after he missed the appointment), he said he couldn't make it until 7 PM, and that HE COULDN'T GET THE DYE.
Then, he didn't end up coming until THE NEXT DAY. When he arrived, he said he COULD get the dye, but he'd have to come back 3 DAYS LATER to dye it. We called & called over the 3 days to check on the status of the dye, but he stopped answering our calls. When we called the parent company, they didn't answer the phone. We gave up on the dye.
PLUS, our carpet cleaning was less than stellar. There were still stains visible in the carpet.
more