What a huge disappointment! I thought I would be enjoying a nice birthday dinner with my friends and family and ended up apologizing profusely for such a bad time. \r
The service was awful. The waitress was rarely seen and probably partially to blame for every dish being served cold. We were there for a full two and a half hours--everyone had become anxious and uncomfortable--especially my friend's toddler! I guess the waitress was oblivious, because most good wait staff will step up the pace a couple of notches when there is a small child in the group. \r
The food was ten times worse than the service. We had 3 appetizers and 5 different dishes and every single one of them was served COLD. Everything was bland and greasy. The worst was the $25 Red Peak Pasta--rubbery scallops, and watery, flavorless tomato sauce. The Jalapeno Cornbread Stuffed Chicken was dry as a bone, but I guess they thought they could make up for it by pairing it with soggy cornbread stuffing. \r
I would have asked to speak to a manager for some kind of resolve, but by the time we finally got our check and were able to leave, everyone was just ready to get the heck out of there. So, I emailed them the following day and received an auto-response stating I should expect a response within 24 hours. Still waiting. \r
Clearly this establishment is being managed by a clown that has no idea how detrimental these complaints can be for their business. Eventually the shameful (lack of) service and disgusting, painfully over-priced food will take its toll. There are plenty of other true 'Austin' restaurants to choose from--go elsewhere!\r
Pros: NONE!
Cons: cold, salty, bland, greasy food, slow service
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