I have a horrible camera (did the research; shouldn't have believed the reviewers) that broke twice, same thing (lens wouldn't retract). Precision fixed it both times under warranty repair. The camera malfunctioned right after receiving it back the second time. I am certain that this has nothing to do with Precision but is more evidence of what a bad camera I bought. I was impressed that after the second repair to get a call from Precision asking me how's the camera. I told Denise about the latest woe and she documented it and is waiting for me to send the camera. BAD CAMERA (Kodak z950), very very nice repair center. I'd use them again even if I had to pay. Both repairs were done fairly quickly (a positive) and the call from them to check is a SUPER POSITIVE. That really impressed me.
Pros: good work in a reasonable amount of time
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