I am writing this complaint for my mother, Anna Zarebczan. My mom went to Park Ave Bridals in Verona, NJ in March to find a mother of the bride dress for my sister's June wedding. She went with my sister and they both explained that she wanted a dark rose colored dress. She tried on a dress in which she loved the style, but they didn't have it in the color she was looking for. The salesperson brought out swatches and recommended a pink one, but my mom and sister were hesitant because it looked quite bright on the swatch. The salesperson brought out another dark rose dress and said it would be more like that dress, that the swatch doesn't always tell you what the dress will be like. She convinced my mom to order the dress and my mom paid over $300 up front for it on her credit card. \r
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The dress came in three weeks before the wedding and it is pink, not a dark rose at all!!! My mom and sister were shocked and said that that was not what they ordered and were told too bad, there's nothing we can do. My mom was crying in the store and the manager, Jean, repeated that that's what you ordered so it's your problem and left her there! \r
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When I called the following day I was given the run around by Jean, the manager. I asked her whether she had spoken to the salesperson who initially sold my mom the dress she said no. She then argued that the dress was just like the swatch and even the salespeople can't be sure what the dress will ultimately look like. I then asked her whether it was right for her salesperson to show my mom another dress and assure her it would be more like that color. She responded no, but kept insisting that the dress was a dusty rose without a hint of pink to it! She then told me once again that it’s our problem and if my mom's not happy too bad.\r
Cons: Poor customer service, don't know their merchandise
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