Never go here. If you like being talked down to, if you like being treated like you are an inconvenience and you want a staff that is not concerned about your satisfaction AT ALL this place is for you.
I visited the place earlier this year and was helped by a very rude sales person named Stephanie. I was looking for my wedding dress and so she picked out some stuff for me to try and showed me to the dressing room and some how I was forgotten. Wedding dresses are not easy to put on and require help. So I went to find Stephanie and she said she would be right with me...I waited even longer. Every dress took about 10 minutes of looking for her and getting zipped up. I kept wanted to tell her if I am an inconvenience can I get someone else to help me? Instead, I figured she must be the only one working the small store.
Thinking this was a one time thing, I brought my mom to find her mother of the bride dress later in the year. Again, we were greeted with a rude attitude from Stephanie and was tossed to another sales associate, who was a lot nicer and enjoyable to work with. Since we found a dress for my mom and had an okay time with this associate “Lana”, we decided to get the guys' tuxes from them.
Ordering the tuxes we worked with a gentleman. The colors, tux types and prices were decided. It was told to us and written down on the order form that the groomsman tuxes, father of the bride/groom tuxes would be $86.95. It was told to us and written down on the order form that the ring bearer and coin bearer tuxes would be $68.95. TO OUR SURPRISE THE PRICE CHANGED. AND INSTEAD OF PROPERLY LETTING US KNOW ABOUT THE CHANGE, THEY SURPRISED OUR WEDDING PARTY OF THE NEW PRICE AS CALLED IN TO GIVE THEIR MEASUREMENTS.
So I went down there to see what was up. Again, I was greeted rudely by Stephanie and was treated like I was an inconvenience. I explained to her the situation and asked why there was a change in price. She explained to me that since my ring bearer was 8 years old that he was considered an adult and that it was industry standard to consider him an adult. I told her that that was not what the gentleman said told us when we ordered and it said right on the order form the cost of the tux for a ring bearer. She said the prices were on the assumption that the ring bearers were toddlers! I wish I had to recording of the discussion with the guy that our ring bearers were about 7 to 8 years old. I know I definitely did not say they were toddlers. I DID NOT GET ONE apology for the mix up. Instead I got “It’s only a $11 dollar difference are you sure you want to change?” She definitely made me feel stupid for not knowing the industry standard. Instead of honoring the price that was on our order form we had to down grade the tuxes to a cheaper tux.
If Stephanie was more nicer and didn’t make me feel awful every time I go in and stupid for not knowing the industry standard on tuxes, I probably would have paid the $11 dollars. But, it was obvious that she was not looking out for the customer’s best interest.
Costumer service is very big in this economy and to find a place that really does not care about their costumers is very surprising. I work in the retail and event planning industry and I know that happy customers mean referrals to more happy clients. I feel badly for the costumers that deal with that place. I was hoping it would turn out well but it did not. My advice is pay a little more for better service. Find a place that centers its business practices on costumer satisfaction. Weddings are supposed to be one of the happiest times in people’s lives and it is sad that this place is not looking out for your best day.
Pros: Local, good price on most items, Lana
Cons: Bad costumer service. Rude,
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