I'm not one to write reviews generally, but this merits one. I had my brand new 2008 Audi S4 broken into, so I went to Kyle at sound warehouse. He installed an Ungo security system and all seemed to be OK. There was a few glitches, and he decided to charge me 70 dollars over his estimate to put in the ""extra"" door locks. It was a dumb thing to charge for as that should be included in his estimate. I need the doors to lock!
A couple months go by and my Audi gets broken into AGAIN! I was sleeping less that 20 feet away, along with all my neighbors and NO ONE heard an alarm. I awoke the next morning to a shattered window and $500+ worth of things stolen from my car. That doesn't include the cost of replacing the window, the countless hours spent cleaning shattered glass out of the carpets, seats, cupholders, and inside of the door! I call sound warehouse to tell them that the alarm didn't work. After days of trying to reach Kyle, he finally answers, and could not act more annoyed by my phone call. Kyle's only response was to bring the car in so he could fiddle with the alarm some more. And he'll do it for under a hundred dollars. Are you kidding me?! After I decline his offer, he rudely says ""good luck"" and hangs up on me! That is completely unacceptable.
I will be staying FAR FAR away from sound warehouse, and I hope you do too. They make no attempt at good customer service. They took every penny they could and installed an alarm system that doesn't even work! And then only to treat me the way they did after, and not stand behind their work. I don't understand how they're even in business.
Pros: Lots of retail
Cons: NO customer service. Terrible treatment. Read details.
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