I feel compelled to write this testimonial. I believe that when excellence has been demonstrated that good deeds must be shared with others.
Darlene has been our loyal pet sitter for the last five years and I must say that sitting our pets is no easy task. We have a turtle, a bird and two rambunctious large dogs. Without fail rain or shine Darlene makes all her appointments. She has done everything from playing / watching with the dogs to shoveling snow so we could get back to the house after vacation. Believe it or not these are not the things that compelled me to write on her behalf.
One of our dogs, Lilu who is a five year old pit mix has come down ill. Lilu has been diagnosed with with a stage two mast cell tumor, in short cancer. We plan on doing everything that we can to get Lilu better but even with Lilu's illness life goes on. Recently we had to go on a trip so of course I called Darlene to dog sit. Normally things go without a hitch but this time there were problems. One of the meds that Lilu must take makes her very thirsty of course this means that Lilu needs to pee a lot more. Twice while we were away Lilu couldn't hold “it” and she let go all over the living room floor. This wasn't your normal mess either. The excessive water intake made for a tremendous mess. Many other dog sitters may have said no way and left the mess or simply tossed down some newspaper and bailed out on a unpleasant situation but not Darlene. She called me right away, she didn't call to complain she called to make sure that Lilu was ok. Her concern was that Lilu may have lost bladder control due to her illness. Darlene was ready to take Lilu for emergency care. I explained that I think Lilu is ok and that the additional intake of water has caused the mess. Darlene didn't even flinch all she did was ask where the additional towels were so she could clean up the mess. This didn't happen once this happened twice.
Darlene never balked at the situation all she did was make room in her schedule to drop by the house am additional two more times. She did this because she has a good heart and true love of animals. It's no surprise that both of our dogs love her dearly. Darlene shows love to our dogs (and turtles and birds) and professionalism to her clients.
My wife and I do need to travel a lot and with Darlene as our pet sitter we feel confident that everything is well taken care of even when things don't go as planned.
There was even a time a couple of years ago when we locked ourselves out of the house. I called Darlene (who has a key to the house) she dropped everything she was doing and got us in our house.
There's a saying in business that anyone can do a task or sell a product but if you want to be successful you need to be able to come through with service. Darlene is the true definition of that business model.
She's trustworthy and dedicated. She runs her business with her heart and in this particular line of work that's the key to success.
Darlene has my family's 100% trust and gratitude.
Pros: professional and trusted
Cons: there are no cons!
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