My husband went in to switch our tags from CO to PA. Staff was very helpful and friendly. However, we didn't have a copy of the title. They were willing to contact our loan company to request the title. When our loan company refused to send the title to them, I was completely frustrated (with the loan company). In addition to that, my loan company hung up on me 3 times while I was trying to figure out what was going on. I was ready to scream. But then I called Jacoby's, and the gal on the phone was so friendly and helpful, and understanding, well, it made me feel so much better. She was willing to work with me to get the title and I am so thankful. At least there are still companies in this world who prize customer service, and Jacoby's is one of them. We should all give our business to these establishments.
Pros: Good Customer Service
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