Called about having tile cut to both their contractor service and the main offices. Spoke to secretary at the contractor service, who kept reminding me that she was just a secretary when inquiring about services then proceeded to tell me to look in the phone book for other companies who may not be as busy as they were.
I also spoke with the main office on Jasper St. The person who answered the phone was very nice and helpful, happy to transfer me to sales. When I spoke with sales, I mentioned that I would like to have some marble tile cut and would pay. The response was, if you didn't purchase it from us then too bad, find someone else who will cut it, that is what you get for dealing with a home improvement store. I explained I was simply trying to finish a DIY project and could use their help, next time I would use them from the beginning. The response from them did not change - I do have several other properties I plan to renovate and will NOT use this company. They were no help. Being a small business owner I know how to treat customers, this is not the way do conduct a business.
Cons: Bad Sales Service
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