Our microwave stopped working on April 5th and we called the warranty in to Lowes who sent Austec to repair it. Their 1st visit was April 9th, then April 20th, then May 1st. They finally admit it cant be fixed and Lowes sends a merchandise credit card so we can purchase a new one. Fine. THEN we see that Austec has scratched our counter top putting the microwave on top of it without protection. We call Lowes to report this and they tell us to contact them directly to have them deal with it. The owner Larry and the tech Brandon visited our house on May 24th, photograph the scratches and assure me they are going to do everything they can to fix it. That was the last I heard from them. I left 4 messages for the owner and never rec'd a call back. Each time I called to leave these messages I am left on hold for 5 minutes or more and have to call back and say NO I will not be put on hold. Since we never get a call back from them we have escalated it to Lowes (who hired them in the 1st place). They also put Lowes on hold forever and then HUNG UP on them! Still dealing with this but going through Lowes now.
Cons: Slow work, bad communication, caused damage!
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