My sons day care decided to try out this company, the pictures came a great but the service is just unacceptable.
First they where suppose to schedule appointments with individual parents, which they did not do, they just showed up at the day care.
The representative of the company was not very friendly or engaging at all.
I gave my check for the package that I picked on May 4, 2 days later I decided that I wanted to upgrade my package to the larger one so I informed the center director of that, which she passed the request on, from that moment on we have been told that someone will be contacting me so I can complete my upgrade, here we are June 2, 2010 and still no one from General Photographic Resources has contact me.
Today I left a detailed message and will see if they finally decide to respond. For the money that we as parents pay for these pictures the service should be prompt and outstanding.
Will I ever participate in using this company again? NO
Will I ever recommend to any friends/family/co workers to use this company? NO
Pros: Pictures came out nice.
Cons: Customer Service is the lowest of lows!
more