Coastal Import is just fabulous. They always respond to my requests, and their service is very thorough. They are accurate in their diagnosis as well. I am not a mechanic, but they know what they are doing.
I have been going to Coastal Import for 5 years. I have old imported cars, and one has 170 thousand miles on it. That is almost 200 thousand miles! The car is dependable because of the service I get from Coastal. It looks almost brand new and is has so many miles on it. Wow!
When there is a problem they will explain it and then repair it. At this point we have a relationship; they know me and I know them. I know that if they found something that was not fixable or not worth it, they would tell me.
The mechanic who works on my car always works on my car. Now that person knows my car and is familiar with it. There is a connection there. It is nice that it is not a new technician every time, but the same mechanic. He knows the car, and that really helps.
I think there is probably a lot of employee satisfaction because there have not been a lot of new technicians or mechanics. It keeps the business in the right direction because their people are satisfied.
The shop is also really clean. It looks tidy and nice. When you go to a place that does car work, and they are clean and tidy it is very nice. They are also so courteous. The shop is within walking distance to my house, which is very convenient for me. I am really glad I go to Coastal Import.
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