Dr. Blevins came recommended to me, however he does not see new patients, so you are left seeing one of his associates. This review is for the Round Rock location. Needless to say, I will not be returning.
My experience in a nutshell is as follows:
1) Rude staff (administrative and nurses), only care about your insurance and billing information, not why you are being referred
2) Received a rude letter in mail prior to visit stating you must arrive 30 minutes early and if you don't confirm three days prior, your appointment will be automatically canceled. If you don't bring your insurance card you will be considered ""self-pay"". (I was already pre-authorized by my insurance).
3) Jumped to conclusion of needing surgery before even putting hands on me for a physical exam or reviewing further tests. Referred me to the radiologist and the surgeon that they use exclusively??? Referred me for testing (no benefits or risks explained). When I called back NEXT DAY to discuss concerns, was told that doctor does not return phone calls and I should cancel all my tests and have to come in and pay for another appointment. Was told that doctors not returning calls was their ""policy"".
4) Blame patients--told me that I should have known what the testing was via the ""handouts"" they gave me even though there was NOTHING there about testing.
5) Nurse was able to read what test referred for off of a piece of paper, but was unable to explain what they were. Referred me to Radiology clinic to explain.
6) Dismissive of patient concerns. Told my concerns were ""not relevant"" and referred me back to PCP.
Overall experience, felt like somewhere between cattle and a child. There does not seem to be a genuine concern or caring about you or your welfare as a patient. There is the feel of being pushed around and subtly manipulated for the sole purpose of making a quick buck. I am concerned for those who might be more vulnerable and unable to advocate for themselves.
Cons: Rude staff, dismissive, treat you like a $
more