I searched online for a snail Zoobie only to find most places out of stock or having atrocious shipping fees to Canada. BBB had this Zoobie and promptly emailed me with the shipping fee and let me know that my order could be canceled if I thought it was too much. Another time, I also let them know when they had some website issues while trying to load my cart. Again, the response was prompt and I was thanked for letting her know about the problem which was fixed the next day. Would definitely love to visit this store in person some day.
Pros: had cheapest shipping rates to Canada
Cons: um, none
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