My husband and I realized that we needed a visa for Brazil and weren't able to travel to Houston to pick one up ourselves. After getting confused about requirements on the Brazilian consulate website, I chose Direct to attempt to clarify and get the visas quickly. Tony was very helpful over the phone, and assured me we would have our visas in time. They just arrived today - thanks, Tony!
Pros: Fast, efficient, friendly service
Cons: Can't think of any
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