Hey guys. I am just about the easiest customer to please. All a vet would have to do to make me happy is tell me my dog Bandit is cute and pretend--even just pretend--to care. After giving Banfield of Hermitage 3 solid years of my dog's life on their Optimum Wellness Package, all I can say is you need to shop around. The wait times are atrocious, the comprehensive exams leave your dog in a tiny cage for 10 hours, and the staff (despite what the other reviews say) is aloof and rushed. And to top it off, I had almost $1000 worth of "neccessary" tests run because the vet said my dog had liver problems, and no one ever even bothered to explain the results, call me (even after repeated calls asking to speak to the vet), or offer any solutions/mdeication/advice/diagnosis. If you love your pet as much as I love my little buddy, go to ValueVet down Lebanon Rd in Hermitage.
Pros: In PetSmart
Cons: wait time, cost, staff, treatment, explanations
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