HORRIBLE, HORRIBLE, HORRIBLE customer service...My husband needed a USB port replaced on our laptop. We had seen DogHouse computers and decided to try to support a local business, as opposed to the big box stores like Best Buy. At first the staff seemed friendly, said it would take 3-4 days turnaround. After not hearing anything back for a week, called and were told their vendor sent them the wrong part, they would send it back and be another 3-4 days. (Which if the vendor made the mistake and DogHouse didn't order the wrong part, why wouldn't they overnight it to keep the customer happy?) Four days later, we are calling again to check on progress.."someone will call you back in 5 minutes" No callback. Call again the next day, same run around. Told them we would be at the store when they opened in the morning to pick up our laptop, fixed or not. They assured us it would only take 10 minutes to fix. Arrive the next morning, still not fixed and told us we could take our laptop
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