I own two mountain bikes, they were both free to me (hand-me downs) They are both Mongoose mountain bikes, I am guessing originating from a big box store such as Walmart.\r
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Both bikes need some minor adjustments. Namely, the gears need to be adjusted and on one bike the wheels need to be straightened "trued".\r
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My parents recently purchased two bicycles from Bike Lane. They were super impressed by the service they received there.\r
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I called up Bike Lane to see whether they would service bikes 'not purchased there'. The person on the phone said 'Yes'.\r
I then told him, I suspected that the bikes may have come from Walmart or some equivalent. He then said he could 'NOT service them, because of "Liability issues"'. He said other Bike shops might be willing to offer me service but Bike Lane, could not.\r
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I feel like this decision likely cost them a future customer. I was definitely looking to upgrade my bikes in the coming year. I just wanted to ensure that I was really interested
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