I'm being generous by giving this place one star. I normally don't write reviews on sites like this but I felt like I owed my fellow man a heads up to stay away from this place unless they like rude, surly, incompetent service writers. I've been taking my cars here for service for years as have several of my friends. One of them had told me that they had brought in a new service manager several months ago who fired most of the old service writers and brought in new ones and that there was a huge difference from how it used to be and I thought he was just exaggerating and that it couldn't be that bad. I was wrong- it was even worse than he led me to believe. I don't know who the dim bulb was who fired the other service manager and brought this group in but they've lost a long time customer here and I'm not the only one of my friends who have said the same thing. In the past the service writers were out the door to greet you and take down your information before you hardly had time to stop. They were well mannered and well informed. This time I had to stand at a service writer's desk for several minutes while he finished a personal call and then he acted like it really put him out to wait on me. I don't remember his name but I do remember he was bald. It wouldn't have done any good to go to another s.w. because another one was on his My Space or Facebook page or whatever those things are called. I've never seen the quality of a business go down hill this fast. The only bright spot in the whole experience was a service writer named Nick. He helped me when my s.w. totally disappeared. Nick was very polite and found my keys for me and helped me find my car. I will NEVER go back to this place for service. It's the closest Toyota dealership to me but from now on I'll be doing what my friends who drive Toyotas do now and go over to Star Toyota.
Pros: one service writer named Nick
Cons: everything else
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