I reserved/rented a black Towncar 8 passenger limousine for Saturday, May 8, 2010 for my wedding. A white Excursion SUV was sent in its place. The vehicle was in extremely poor condition. The vehicle was dirty and had not been washed and the running boards were completely rusted. The vehicle had minor body damage in the front and the rear, and scratches and rust along the side. When my husband and I spoke to the Limo driver he told us it was clear the car was in poor condition and he did not know why that vehicle was sent in its place. After calling (who he said was his boss) we were told what we would be refunded our $300 rental and would only be charged $100 for the time we went over (1 ½ hours) the rental. When I spoke with Federal Limo, they told me that we would NOT be refunding our fee. The gentleman told me that they no longer have the vehicle and it's been sold (in a matter of days?) The wedding was on May 8th and they sold it May 10th? How convenient.
Pros: The driver was nice and tried to help the best way he could.
Cons: Everything else.
more