If I ever got through to either Kurt or Christy, they were always very friendly and sounded helpful. It typically took a few calls to get through to someone. After one year some repairs were STILL not taken care of, nor had a repairman even shown up. The excuse was always they were very busy and would have someone come out as soon as they could. And after moving out it took WEEKS of daily phone calls and messages to get even one call returned.
They are willing to work with you which is a definite plus, but good luck getting a hold of them to talk about it!
Pros: Very friendly
Cons: slow to make repairs, don't return phone calls
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