I would believe the 1 star review. The amendments were done probably after...
I have several neighbors using their service including myself. The only way they keep their business is by threatening to abandon their customers when things do not work. Their alarms would either not go off or go off at the wrong time with either poor installations or deliberate wrong installations. My sister signed up the service without asking the neighbors and she paid a little bit more than the competition. Along with another neighbor, we just decided to go with another alarm company, replace part of the system and monitoring altogether. We ended up paying 180% what the market would charge. Everything has worked since then and they warranty everything as promised. 2 other neighbors continue to have problems once in a while and continue to have to pay them once in a while to fix things here and there. Apparently, competitors know about their style of dealing with customers. Totally not normal and they have to apologize for the industry as a whole. They have gotten many people from Island security in Mercer Island. The one in Seattle is apparently the normal one.
Pros: Sounds great initially
Cons: Headaches and more investment later on
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