BUYER BEWARE!! I hosted a surprise party for my mother's 90th birthday last Saturday and everything leading up to it seemed to be perfect.
Except at the event itself - we ordered a buffet that we were told would serve 95 people and we had 70 adults and 4 children. Perhaps 1/4 of the attendees were served a good portion meal and the rest of the 3/4 of guests were served slivers of turkey, beef and salmon or nothing at all. They ran out of everything. It was humiliating for us having guests coming from all over the world.
They also messed up the bill and had the audacity to send me an email requesting more money with no apology for running out of food.
I went with a buffet because they had very limited plated meal selections. I called and REALLY COMPLAINED to their function manager and the general manager and their response was we fulfilled our contractual obligations. Never once did they admit that they did not guide us in the right direction. Never once did they tell me that we would run out of food - they said it was possible that people would not stick with their menu selections but NEVER did they say you need to order more because you might RUN OUT. In fact, I ordered more salmon. That night they said they gave us another 1/2 prime rib and some pork loin and an extra fish meal and there still wasn't enough food. The Executive Chef said to guests - that's all folks. HOW CRUDE!!!
Never at any point did I say I wanted to stay within a $ amount - our only concern was that there would be too many leftovers that would be thrown out as they said the state's health policy was that they could not give you any leftover food.
I WOULD NOT PUT THE SHERBORN INN on your list of venues for any sort of event.. Despite the fact that the food for the limited people that had it was very good - the overall bad taste for a special event in your life is not WORTH IT. Thank GOD - MA offers so many other options.
A simple apology and a gesture of some sort acknowledging this misstep would have sufficed and been appeasing. But their TOTAL LACK of responsibility and BLAMING US really sealed this HORRENDOUS REVIEW.
Pros: Pretty location, food if there had been enough
Cons: Lack of good service and professionalism
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