My fiancee and I went to Trio Saturday night without reservations. Got seated quickly, so that was good. By the time our waiter came over, we already knew what we wanted, so we placed our orders. Two apps (veggie spring rolls and chicken satay) and two entrees (drunken noodles with chicken, and chicken with green curry).
It took over an hour for the apps to arrive. The waiter came once (at about the 45 minute mark) to say the kitchen was backed up and he was sorry about the wait.
Finally the apps arrived, and we ate them quickly as we were starving. Then another long wait for our entrees to arrive, during which time we had no visits from our waiter. When dinner finally arrived, he said ""Would you like to share? I can bring two plates?""
""Yes,"" we said. ""We'd like that."" We didn't see our waiter again for the rest of the meal. After picking at the food for about 15 minutes (a lot of this time he spent at a neighboring table but was not available as I tried to get his attention), I ended up eating off the tiny bread plate the rice was served on.
Again, we ate quickly, as we were hungry after the long waits. We wanted the meal to be done, so we tried to signal our waiter a couple times as he waited on other tables, trying to get our check. He ignored each attempt. My frustration must have been pretty visible, since a waitress saw me and said ""Would you like your check?"" When I said I would, she said ""I've seen that look before."" (Not sure if it was from other people our waiter was assisting, but I don't think I'll ever know the answer to that.)
When the bill arrived, magically our waiter appeared. He looked irritated that we had gotten our bill. (By the way, nothing had been comped.)
""Can't I get you something else? Dessert? You shouldn't leave without getting something for free.""
I told him ""No, I think we're done tonight."" He gave a faint apology and walked away. We left him a 10 percent tip (which was probably more than he earned.)
I might go back again some time, but not for a little while, and I sure as hell don't want to sit in that guy's station ever again.
Pros: Good food.
Cons: Service sucked.
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