I have had te best experience in long time. of course we all know that customer service means everything. PC Laptops knows the meaning of that. I am computer challenged. I got a huge virus that was way beyond me. I was told even though I did not nunderstand a word that I had to wipe it compltely clean and start over. OF course I freak out I have no backup of my pictures. The good guys saved and recovered my pictures. And even though I have an ""Other"" brand and they fixed my virus and still were able to save everything on my computer all without making me feel bad for having an ""other"". I will be back when I am ready for a new computer. even betterwhen you call you get someone in the US and not some out of the way place
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