I have been going to Vici Capilli for many years. I found a stylist there that has been the best stylist I have ever had. Unfortunately, 70% of the appointments I have with her get rescheduled. I complained to the assistant manager and all I get are apologies. They tell me they would be more than happy to put me with another stylist. That doesn't help me in the least. I can always schedule an appointment with another stylist, however, when you have one you like, it is a shame that you need to continually reschedule.
Pros: Good atmosphere, Trisha - best stylist I ever had
Cons: Not good customer service
more