I have never been experienced worse customer service or just plain rudeness from a business than I have with Arrow Upholstery. How they remain in business is a mystery to me...shame on you Arrow!
I had purchased a love seat at auction over the holidays. I wanted to get the item re-upholstered and possibly get matching drapes to compliment and accent the room it was to be in.
I had seen the commercials on TV and thought I would call Arrow as well as a couple other local companies. When the sales lady came to my house, she was initially friendly and seemed interested in my story of how I acquired the sofa. Boy did things change fast...When I told here that I was getting a ""couple of bids"" from other businesses...she immediately started in with the high pressure sales pitch and starting acting rude as though I was an irritation to her.
I should have said something, but I didn't want to upset my mother who was with me at the house when the saleslady from Arrow came by.
Immediately after she left I called Arrow to speak to a manager. Whoever answered the phone was very rude and said ""He Ain't here now"" and hung up the phone.
I had my husband call back a day or so later and when he asked to speak to one of the owners ( we were able to search online and find out that they were a locally owned business) a gentleman came on the phone and started to yell at my husband about how I had wasted their time and didn't even buy anything. My husband is an attorney and politely reminded the man on the phone that a part of doing business is giving quotes on potential business. The man from Arrow didn't seem to care and mumbled something, cursed then hung up on my husband
Long story short, the man on the phone was rude, crude, and socially unacceptable. I now tell everyone in our neighborhood and at church about our experience with Arrow Upholstery and we simply can't believe that in this economy a business would treat potential customers with such disregard.
BEWARE OF ARROW UPHOLSTERY
Pros: Large Selection of Fabrics
Cons: Extremely Rude Managers & Sales Representatives
more