I had an appointment for a pedicure and brow wax on a Saturday in mid-April 2010. It was my second and last visit to this spa. I came from Reston, and traffic on Route 7 was terrible - I was 7 minutes late for my appointment. When I arrived, the receptionist and two other staff members were waiting for me at the front desk, and confronted me as though I was a teenager late for curfew. When I told her that I was only 7 minutes late, she actually argued back, and said that no, I was not 7 minutes late, but more than 10! She then told me that my brow wax would be impossible since I was late, and actually had the nerve to ask if I would like to reschedule to keep from having to pay for it anyway! (They did end up doing it.) While the services at Amenity are good, and the prices reasonable, getting yelled at by the receptionist is not the way to begin a spa visit. I will return to Aveda at Reston Town Center - they may be a bit more expensive, but at least they have never yelled at me.
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