I am a 25 year old facing thinning hair... decided to look into hair extensions. Since Azana is such a well respected salon... I figured I would go there. Extentions were very expensive but it was something that I was hoping would help my thinning hair and visible scalp. I was concerned about them working well with my hair.... seing that it is so thin. The stylist was great and said they would work fine on my hair. She also told me that about every 3 to 4 months I would come in for maintenence and they would fix any grown out extensions. I paid $1200 for hair and knew when I came back in 3 months she would have hair there for me since I bought so much! I am a college student, so this was a HUGE purchase for me! But may be it goes to show how desprite I was to find happiness with my thinning hair. I really trusted them!!! Here I am now 6 Weeks later and my hair is all matted and knotted. I am not fearing that my hair is breaking and I may lose a lot of hair. I saw two other stylists not at Azana and they told me to get the extensions out IMMEDIATLEY! and that I should have never gotten them done on my hair. I called the Salon and asked to speak with the owner... left her a message- not one day but four days in a row and I have yet to hear from her personally. She had the stylist call me as well as a manager. All they want to do for me is remove the extensions at no charge! I would hope they would do this at the very least!!!! I have paid for supply that they have just sitting at the salon and I can now not use because I am afraid it will just make me lose more hair! I am so afraid that when they take these off my hair will be broken and fall out! I have called so many times to get a hold of the owner. I definatley didnt recieve $1200 worth of services, but they dont want to give me any money back! I believe since I made it half way... I should get half back!!!! I am at a loss for words, and after reading other reviews I have seen online, i see that their customer service and calling people back seems to be an issue. I am really considering legal action as well as contacting contact 6! I just cant image how they treat customers who arent satisfied and have only spend $50-100 dollars! I spend $1200!!!!!!!!! and what should have lasted me over 3 months has only lasted me 6 weeks! i am a young girl who was hoping to fix my hair short term to save up for hair surgery to get implanted hair... now i am ending even worse than i started off! i may not have hair after this!!!!!! i dont know what else to do! i call Azana everyday. they have been nothing but rude and the owner has def. ruined their reputation for me! in the beginning i would have def returned... but now... NEVER EVer will I EVER go here again! I am telling everyone i know! Every single person i have told this story to, has been discusted with this salon, and cant believe they will not refund me for a service i have not recieved! I work in customer service and never ever complain... but when i am treated this way... and especially after how much money i spent at their salon... i would hope i would get better treatment than this! they have lost me as a customer and many others that i am close to! dont waste your money here... they obviously dont care about your business as a customer! just imagine how you will be treated if you are unsatisfied! cant imagine that many customers spend $1200 there in a day... makes me absolutley sick!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have yet to hear from the owner herself! how she can run a salon... no clue! maybe contact 6 can get a hold of her...
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