My wife called in ABA to evaluate a Whirlpool washing machine that stopped working. Tech claimed a new transmission was required and quoted $500 for parts and service which my wife agreed to with a check for a $250 deposit.
Impression of my wife was that the quote was fuzzy and that the tech was guessing what she would "go for" based on our house vs. a true cost schedule. (Additionally, I cannot find a part for this washer from any online site that is more than $150 dollars.)
I returned that evening, learned of the estimate and then the next day I called ABA to cancel order as the washing machine was purchased new for ~$400 years ago and the current replacement cost of the equivalent Whirlpool model is only $500.
Subsequently I spoke with ABA management and asked them to only charge us for the one hour service call since the order was cancelled less than 24 hours after visit and the recommendation of the tech was illogical given replacement cost. They were unwilling to do so and kept the complete $250 deposit.
I informed management of my view that this was poor service and would publicly recommend to associates that they avoid ABA. Management did not care and stood behind their "policy".
I would avoid this outfit as they prefer to make a one time small transaction in their favor rather than have a happy customer.
If you have any issue with them they are unlikely to care and seem to prefer to find new clients vs have repeat business from happy customers.
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