DO NOT use this vet! They are one of the most expensive in Jacksonville, which would be okay if the service were great. Dr. Franklin is a rude, foul-mouthed man. There was a sign in the vet saying no cell phones...granted I understand this. I got an emergency call from one of my Marines that had been in an accident while I was waiting in the exam room with my cat. I answered the phone long enough to give him the number of someone that could help right away and as I was hanging up, the vet walked in, turned back around and yelled to his tech "Tell her I'll be back in when she gets off the G-D phone!" And, yes, the G-D is exactly what you think it is and that statement is verbatim. I was embarrassed and furious. No matter where you are in Jacksonville, it is worth it to drive to Richlands to Ideal Pet Care. Great docs and a great staff and reasonable prices.
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