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Lack of customer service... - Review by citysearch c | Greenway Home Services

Greenway Home Services

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Lack of customer service... 4/19/2010

They were contracted through AHS as a ""preferred"" vendor. I would prefer to never have this company at my home again. It took them 4 days to contact me after I initiated the call with AHS. The call was initiated on the 4th. They did not service until the 15th. Greenway came out and attempted to make a poor repair but changed his mind when I contact AHS while he was at our home to inform them of the ""band aid repair"" he attempted to make. It took Greenway a week to contact AHS to discuss our issues and get approval. It took them another 2 weeks to get back to complete the repairs. I refused to have them back and had the call transferred to a much better company but due to Greenway's delay it took a month and a half to get our problem resolved. Next time make sure you speak with an AHS rep and request another company!!!\r \r Pros: None. Cons: customer service, delay of service, rude more
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