Horrible! I had a technician view my leather couches to determine an estimate for cleaning. Unfortunately, the cleaning was $250, or $175 without the leather protector! I was uneasy to have them clean the couches, but the owner reassured to me that the product they are using will produce some positive results. To my dismay the tech who came out literally had a bucket and a sponge to clean the couches and scrubbed away!!! The product they used made no difference and the couches feel even harder! I literally could of ordered a product online which was cheaper and done the cleaning myself. They do not have a guaranteed satisfaction and the owner has not yet returned my phone call. This company is a rip-off and I recommend turning them away immediately!
RESPONSE FROM Sherman Family Chem-Dry:
First of all satisfaction is very important to us so we are sorry the customer was not satisfied. We appreciate the customer letting us know about this problem and will do what ever we can to resolve it. Unfortunatly when we discussed the cleaning with the customers boyfriend I told him the two pieces would never be great. But that it would look better it had been ruined by the previous owner and the only true way to make it look brand new was to have it completly restord. We are sorry that she was not satisfied. We have cleaned hundreds of leather pieces and never had anyone this unsatisfied.
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